Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 to 10 business days. Please note that delivery times can very depending on the final delivery point and local custom rules.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

If you wish express delivery, this can be discussed with our sales team so they can look at the terms and conditions.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

For Wholesalers and Distributors:

Please contact us via email:

info@panyanatural.com or panyaspa@gmail.com


Singapore Office (Retail): Panya Seeds Ltd - 160 Robinson Road, 14-04 Singapore Business Federation Centre, Singapore 068914

Thailand Office (Wholesale): Panya Natural And Trading Co., Ltd.119/4 Soi Moo Ban Nong Kae, Tambon Nong Kae, Hua Hin. Prachuap Khiri Khan 77110

Tel (Overseas and Thailand):

Phone number (International): +66 81 917 5020 (WhatsApp Only) Phone number (Thai Language): +66 89 055 9920 (WhatsApp Only)